Stellantis doubles Mopar staff, cuts warranty backlog 17% with Pro One

Stellantis doubled its North American Mopar and Pro One workforce in the past year and cut warranty cases open beyond five days by 17% in 2025, the OEM announced June 9. The expansion supports a new uptime command center that monitors connected Ram and commercial vans in real time and schedules service before faults turn into breakdowns.

How does the Pro One command center prevent downtime?

The Stellantis Pro One Uptime Command Center monitors connected vehicles for fault codes and contacts fleet managers when an issue appears. Command center agents schedule maintenance appointments, reserve service bays at dealers, and confirm replacement parts are in stock before the vehicle arrives. The system aims to catch problems before they sideline trucks.

Darren Bradshaw, SVP of Mopar North America, said the expanded workforce is on track to hit a seven-to-one dealer-to-technical-resource ratio. Stellantis added regional technical advisors dedicated to upfitted fleet units, targeting faster resolution when repairs involve body integrations or complex electrical work.

A construction fleet saw a 33% reduction in warranty service events comparing 2024 to 2025, Bradshaw said. The drop let the fleet focus on operations instead of chasing repairs.

What does the Pro One Next platform change for upfit ordering?

Pro One Next consolidates vehicle ordering and upfit specification in one platform. Fleets can spec the chassis and body or upfit together, then track the vehicle through the entire build and upfit process until delivery at their preferred dealer. Stellantis estimates the unified workflow saves fleets up to 48% of the time previously spent coordinating between chassis OEM, upfitter, and dealer.

The platform adds visibility that many fleets lacked under the prior process, where vehicle location during upfit was often unknown until the unit showed up at the dealer lot.

How many Pro One agents does Stellantis run now?

Stellantis grew its regional fleet sales divisions from five to eight and doubled the combined Mopar and Pro One headcount since last year. The company did not disclose absolute staffing numbers. CEO Antonio Filosa's investment in North American Pro One staff signals the European-headquartered OEM's commitment to the commercial fleet segment, according to Micky Ferreira, head of Stellantis Pro One.

Ferreira said the workforce expansion enables a shift from reactive service to proactive uptime management. "We as Pro One are now taking ownership, and we are now accountable to get that vehicle to a service center," he told FleetOwner.

What did Ferreira say about recalls?

Ferreira acknowledged past failures in fleet customer support, specifically citing recalls. "The recalls that we issued has probably been the biggest impact of my career, in terms of disappointment," he said. "I give you my personal promise that I will do everything in my ability to make sure that fleet [customers] get the fair share of what they need."

The statement did not reference specific recall campaigns or unit counts. Stellantis did not provide data on current recall backlog or parts availability for affected fleet vehicles.

What changes for a small fleet running Ram ProMaster vans?

If your vans are connected to the Pro One system, the command center monitors fault codes and calls you when a problem appears. The agent schedules the service appointment, confirms the dealer has a bay open, and verifies the part is in stock. You avoid the usual scramble to find a shop slot and wait for parts to ship.

If you order new units through Pro One Next, you spec the van and the upfit together and track the build online instead of calling the upfitter for status updates. Stellantis claims the process cuts lead time by nearly half, though actual results will depend on upfitter capacity and parts availability.

The 17% drop in warranty cases open beyond five days suggests faster turnaround when a covered repair hits, but the figure is a fleet-wide average. Individual experience will vary by dealer network density and parts distribution in your region. The expanded technical advisor network should help when a repair involves upfit wiring or body integration, common pain points for commercial vans.

Whether the uptime command center and unified ordering platform deliver the promised time savings depends on how well Stellantis executes the dealer coordination and parts logistics behind the scenes. The workforce expansion and warranty-backlog reduction are measurable steps. The real test is whether a small fleet sees fewer unplanned service events and shorter repair cycles over the next 12 months.